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TERMS & CONDITIONS 

SORBIE — TERMS & CONDITIONS


Website: sorbiehair.com

Operated by: Sorbie (Sorbie at The House of Keune)
Head Office: Trevor Sorbie International Ltd, Suite 1, The Concourse, Waterloo Station, London SE1 7LY (UK)

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1. INTRODUCTION

Welcome to sorbiehair.com. By accessing or using this website, you agree to these Terms & Conditions. If you do not agree, you should stop using the site.

We may update these Terms occasionally. Continued use of the website means you accept any changes.

These Terms also outline the policies that apply when visiting any Sorbie salon.

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2. SALON BOOKINGS, CANCELLATIONS & PAYMENTS
Booking Requirements

Appointments at Sorbie require card details to secure your booking.

Your card will only be charged if:

  • You cancel with less than 24 hours’ notice, or

  • You fail to attend your appointment

In these situations, the full service amount will be charged.

Cancellations

We respectfully ask for at least 24 hours’ notice if you need to cancel or reschedule.

Missed appointments may mean future bookings require pre-payment.

Appointment Reminders

We send SMS reminders around 48 hours before your booking. However, the responsibility to remember your appointment remains with you.

Patch Testing

All colour guests must have an up-to-date patch test (within 6 months).
If a patch test has not been completed, your colour appointment may need to be rescheduled for safety.

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3. SERVICE SATISFACTION POLICY

If you are unhappy with any service, please contact the salon within 7 days.

Your stylist or a manager will assess the result. If it does not meet our professional standards, we will adjust or redo the service at no extra cost.

Please note:

  • Refunds are not offered for change of mind or where the result matches the agreed consultation

  • Any redo work must be carried out by the original stylist or salon manager unless agreed otherwise

This policy helps us ensure quality and fairness for all guests.

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4. RETAIL PRODUCT POLICY

  • All retail product sales are final, unless the item is faulty or not as described

  • Faulty products must be returned with proof of purchase

  • Opened or used products cannot be returned due to hygiene regulations

  • Your statutory consumer rights remain unaffected

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5. SALON BEHAVIOUR & SAFETY

To ensure a safe and welcoming environment:

  • Aggressive, discriminatory, threatening or inappropriate behaviour towards our team or guests will not be tolerated

  • Service may be refused to anyone acting in a way that compromises staff safety or guest comfort

  • We reserve the right to ask guests to leave if behaviour breaches these standards

This aligns with our commitment to respect, inclusivity and professionalism.

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6. USE OF SORBIEHAIR.COM

By using our website, you agree not to:

  • Use the site for unlawful, harmful or disruptive actions

  • Attempt to gain unauthorised access to systems or data

  • Copy or extract content for commercial use

  • Upload malicious code or harmful software

We may suspend or block access if misuse is detected.

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7. INTELLECTUAL PROPERTY

All content on this website — including text, design, photography, video, graphics and branding — belongs to Sorbie or Trevor Sorbie International Ltd, or is used under licence.

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You may:

  • Browse the site

  • Print one copy of a page for personal use

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You may not:

  • Reproduce, edit or republish content

  • Use content for commercial purposes

  • Store or extract content into a database

  • Embed or frame content on another website

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For permissions, contact our head office address above.

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8. THIRD-PARTY LINKS

The website may link to external sites. We are not responsible for:

  • Their content

  • Their reliability

  • Their privacy practices

  • Any loss or damage resulting from their use

You access third-party links at your own discretion.

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9. NO WARRANTY

The website is provided “as is”. We cannot guarantee:

  • That it will be free from errors or interruptions

  • That defects will be corrected

  • That the website or server is free from harmful code

  • Accuracy or completeness of content

Your statutory rights remain protected.

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10. LIMITATION OF LIABILITY

To the fullest extent permitted by UK law, Sorbie is not liable for:

  • Loss of business, revenue or data

  • Indirect or consequential damages

  • Technical issues or downtime

  • Errors or omissions in content

  • Actions of third-party providers

This does not exclude liability for death or personal injury caused by negligence or for fraud.

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11. DATA PROTECTION

Your personal information is handled according to our Privacy Policy and in compliance with UK GDPR.

This applies to:

  • Booking details

  • Contact information

  • Payment information (handled securely by our payment partners)

  • Patch test data

A full Privacy Policy is available on sorbiehair.com.

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12. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.
Disputes will be handled exclusively by the English courts.

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13. CONTACT

To contact us about these Terms, please reach out to your Sorbie salon or write to:

Trevor Sorbie International Ltd
Suite 1, The Concourse
Waterloo Station
London SE1 7LY
 

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